进出口银行在为客户或项目提供融资支持的过程中充分考虑其环境和社会影响，并为此设立相关申诉机制。如有人员受到由进出口银行转贷亚洲基础设施投资银行（亚投行）贷款支持的项目造成的环境社会影响，可通过以下渠道提交相关投诉或建议: 

　　电话：010-6369 3837，010-6369 3858，010-6369 3851（工作日上午9点至下午5点） 

　　电子邮箱：[email protected]， [email protected]，[email protected] 

　　地址：北京市西城区复兴门内大街30号 100031 

　　为有助于受理投诉或建议，烦请提供以下信息: 

　　• 申诉人姓名（以及代理人姓名，如有）； 

　　• 进出口银行融资支持的公司或项目名称； 

　　• 联系方式（地址、电话号码、电子邮件等）； 

　　• 对投诉或建议内容的有关描述（包括时间、地点、事项、造成伤害、采取行动等）； 

　　• 任何与投诉或建议相关的信息（如文件、照片等）。 

　　为保护受影响人员免受报复，可进行匿名申诉。所有信息将被记录并保密。我们力争在收到投诉或建议之日起30天内进行回复。 

　　如果您认为项目相关的环境社会问题未能通过上述申诉渠道得到充分解决，可向亚投行（联系方式：[email protected]）寻求解决，并可按照“亚投行项目影响人员机制”（Project Affected Peoples Mechanism，点击链接查看有关政策）选择进一步提交申诉，以获得独立争议解决或合规审查。 

Project-level Grievance Redress Mechanism 

　　CEXIM is committed to ensure that the companies or projects we finance are undertaken with due consideration on Environmental and Social (E&S) risks and concerns. We have in place a Grievance Redress Mechanism (GRM). Any people affected by projects that we finance using Asian Infrastructure Investment Bank (AIIB) loan, can submit their E&S grievances or suggestions to the following: 

　　· CEXIM GRM phone number: 010-6369 3837, 010-6369 3858, 010-6369 3851 (9am to 5pm on Business days) 

　　· CEXIM GRM email: [email protected], [email protected], [email protected] 

　　· CEXIM GRM post: No.30, FuXingMenNei Street, XiCheng District, Beijing 100031, P.R.China 

　　To assist us in your grievance or suggestion, we kindly request the following information: 

　　· Name of complainant (and name of representative(s), if applicable) 

　　· Name of company/project financed by CEXIM 

　　· Contact information (e.g., address, telephone number, email, etc.) 

　　· Description of the grievance/ suggestion (including date, location, observation, harm, action, etc.) 

　　· Any information related to the grievance/ suggestion. E.g., documents, photographs, etc. 

　　We protect affected people from retaliation and allow anonymous submission, if requested. All information will be recorded and kept confidential. We aim to reply to you within 30 days from the date of receipt of the grievance or suggestion.  

　　If you believe that your E&S concerns have not been adequately addressed by our GRM, you may seek resolution from the management of the AIIB, reachable at: [email protected] and further elect to submit your grievance for independent dispute resolution or compliance review as per the AIIB’s Project Affected Peoples Mechanism (PPM) at Policy on the Project-affected People's Mechanism - Operational Policies & Directives - AIIB